Shipping and delivery
EMS Express 7-14 Working Days Arrival
Fedex/UPS/DHL 5-7 Working Days Arrival
Choice of Courier differs from time to time.. The choice is dependent heavily on the safety of the package rather than speed.
We have the logistical network to make the best choice for our clients.
*DHL Express Services will be used for some deliveries to EU Countries (SAFER Method)
We need to remind all customers that we need the following to ensure 100% delivery to you:
Full Address with postal code
Telephone number (This is important to ensure Guaranteed Delivery)
**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLE if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.
**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to indiv. customers to review re-shipment. Thanks!
The tracking website:
EMS express: www.ems.com.cn
DHL express: www.dhl.com
Fedex express: www.fedex.com
We do not accept return and exchange unless on very special terms.
Refunds if offered will be issued for the 100% total amount of the purchase product only less the transaction fees. We do not offer refunds for any free items received as part of any promotion.
Shipping cost for returns and exchanges will be at the customers expense.
Please make sure you return your merchandise by a traceable method to assure delivery.
All returns merchandise must be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your paypal account or payment method within 48 hours of receival. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or subject to a 25% re-stocking fee at our discretion.
We thank you for browsing our website.
Shipping and delivery